Nov 20, 2007

DELETE MESSAGES ON YOUR BLACKBERRY AND INBOX

One of the biggest support questions we get asked here at BlackBerryGuy, is "How can I make messages delete on both my BlackBerry and my e-mail In-Box?", so here is the step-by-step tutorial on how to get this accomplished.

BES USERS:

1. From your homescreen, go into your Messages folder.
2. Once in your messages, folder, bring up your menu
3. Scroll down to and choose "Options".
4. Scroll down to and select "Email Reconciliation".
5. In the "Email Reconciliation" menu, make sure "Delete On" is set to "Mailbox & Handheld".
6. Confirm that Wireless Reconcile is set to "On"
7. Confirm that "On Conflicts" your "Mailbox Wins"
8. Save your changes.
9. Exit back out to your messages folder, and once again bring up the menu.
10. Scroll down to "Reconcile Now" to force a reconciliation between your handheld and In-Box.
11. Your messages should now synchronize between your BlackBerry and In-Box.

1

BIS USERS:

-First you need to determine whether your Email ISP provider has the ability to synchronize your emails between your BlackBerry and inbox, to see if it can, do the following:

1. Log into your BIS (BlackBerry Internet Service) site.
2. On the right-hand side, choose "Edit".
3. At the bottom, if you see a box that states "Synchronize deleted items between this mailbox and my device.", then you are able to do two say sync.

2/3/4
4. Check the box to the the left.
5. Save your changes.
6. Follow the steps 1-8 for BES users listed above at this point.
7. Your messages should now delete between your BlackBerry and In-Box.
5


1. If you are still facing challenges with 2-way sync, contact your BES Administrator.
2. BIS sync will ONLY allow deleting of messages, not marking them read or unread.
3. Not all ISP providers are capable of 2-way sync on BIS accounts at this time.
4. username@carrier.blackberry.net email addresses do not have the ability to 2-way sync an email with a forwarding address attached to it.
5. BIS sync is in the begining stages. You may find it unsuccessful. This issue is being addressed with no resolution time frame.


37 comments:

Anonymous said...

Hi,

I have a blackberry curve, which receives mail in two separate inboxes, one is my main work address and another is a subsidiary address my problem is that the messages duplicated in my main mailbox, so messages will appear in my subsidiary account fine but will replicate in my main address box... a bit confusing I know but please help me, its getting beyond a joke. Thank you.

Foupfeiffer said...

Your Blackberry Delete Synch tip worked great. I got Email Reconciliation between my device and mailbox - I know it was simple but I somehow missed that "BOTH mailbox and device" option.

If I get time I'll publish the tip (and any other Blackberry tips I've picked up) at my site:
<a href="http://john-pfeiffer.kittyandbear.net>John Pfeiffer's Blog</a>

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